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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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SAM SULIMAN

February 5, 2026

5  out of  5
rating by SAM SULIMAN
"Great insurance and offices I love work with them they are so fast responding and respectful I recommend this place and staff"
We responded:
"Thanks for the great review, Sam! We enjoy working with you as well! "
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Akira Ferchichi

January 30, 2026

5  out of  5
rating by Akira Ferchichi
"Thankful for Briana! She brought down my rates by 100$ a month, super personable and helpful!!"
We responded:
"Thank you, Akira, for sharing your experience! It's great to hear that Briana was able to assist you in lowering your rates and provide such personable service. We appreciate your feedback and support. "
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Parkway Dance

January 26, 2026

5  out of  5
rating by Parkway Dance
"Great Customer Service. Good Communicators. Fast resolve"
We responded:
"Thank you, Parkway Dance, for your feedback! We're glad to hear that our team provided great customer service and communicated effectively. It's wonderful to know we could resolve your needs quickly. "
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jennifer robinson

January 26, 2026

5  out of  5
rating by jennifer robinson
"Brianna at the Parma office is very knowledgeable and extremely helpful! Her friendly attitude is phenomenal!"
We responded:
"Thank you for the awesome review, Jennifer! We really look forward to working with you! - Steve "
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Cassandra Thatcher

January 9, 2026

5  out of  5
rating by Cassandra Thatcher
"Taylor is truly amazing and always helps me out with the things i need! He really makes changing policy’s/adding cars to accounts such an easy process! Christine is also just as amazing and caring as well! truly a great office! Thank you guys"
We responded:
"Cassandra, thank you so much for the kind words and 5-star review! We truly appreciate you trusting Steve McIntosh State Farm here in Parma, Ohio. Taylor and Christine work hard to make things like policy changes and adding vehicles quick and stress-free, and it means a lot to hear your experience was a positive one. We’re grateful to be your local State Farm insurance agency, and we’re always here to help with your auto, home, and life insurance needs. Thank you again for being part of our office! "
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Jamyra Harrell

January 9, 2026

5  out of  5
rating by Jamyra Harrell
"I’ve been a policy holder with State Farm since I started driving and I’ve truly enjoyed it. I’m planning to relocate out of the country for an extended period so I’ve had lots of questions about options for car storage insurance! Kit over at Steve McIntosh’s office was phenomenal!! Her customer service skills were on point. She remained patient and politely answered every single one of my questions … she even offered suggestions!!! Super grateful for her kindness. Proud to be a State Farm customer!! ❤️🤍"
We responded:
"Jamyra, thank you so much for the wonderful review and for being a longtime State Farm customer! We truly appreciate you trusting Steve McIntosh State Farm here in Parma, Ohio. Kit does an amazing job helping customers navigate things like vehicle insurance and car storage coverage, and we’re so glad she was able to answer all of your questions and make the process easy during such an important transition. Providing patient, personalized service is exactly what we strive for as a local State Farm insurance agency. We’re grateful for you and wish you all the best during your time abroad — and we’ll be right here whenever you need us!"
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Gabe is awesome

January 8, 2026

5  out of  5
rating by Gabe is awesome
"Great people, really helpful, got me the best deal on insurance 👍"
We responded:
"Thank you for the 5-star review! We appreciate you choosing Steve McIntosh State Farm in Parma, Ohio. Our team is always happy to help with your insurance needs — thanks again for supporting our local office!"
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Linda Booker

January 6, 2026

5  out of  5
rating by Linda Booker
"I love State Farm wonderful caring and fair Company I’m very Pleased will recommend State Farm anytime."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! -Steve "
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Abby Mcleod

December 19, 2025

5  out of  5
rating by Abby Mcleod
"I have had a great experience with the Renters Insurance. My Apartment Complex decided to change the terms of my Insurance in midstream. State Farm with Steve McIntosh worked it out for me!"
We responded:
"Abby, thank you so much for the 5-star review! We’re glad we could help get everything sorted with your renters insurance. At Steve McIntosh State Farm in Parma, Ohio, we work hard to make sure our customers are taken care of, even when situations change unexpectedly. We truly appreciate you choosing our local office!"
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Daniel Neace

December 15, 2025

5  out of  5
rating by Daniel Neace
"Very quick to get back to you with any kinda of question you have you can’t bet there prices"
We responded:
"Daniel, thank you for the 5-star review! We appreciate you choosing Steve McIntosh State Farm in Parma, Ohio. Our team works hard to respond quickly and provide great value on insurance coverage. Thanks again for supporting our local office — we’re always here if you need anything!"
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Samantha Murphy

December 15, 2025

5  out of  5
rating by Samantha Murphy
"Great service"
We responded:
"Thank you Samantha! We value exceptional customer service here at Steven McIntosh State Farm and look forward to helping you with your insurance needs :) "
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Jancye Kellam

December 4, 2025

3  out of  5
rating by Jancye Kellam
"When I’ve reached out to my agent I haven’t gotten callbacks. I never get my declaration cards in the mail either. I’ve requested them twice so far. I stop in to my local office & have them printed out for me."
We responded:
"Thank you for taking the time to leave us a review! We’re sorry to hear about the challenges you’ve experienced receiving your declaration cards. Our records do seem to show that each time you’ve reached out for assistance, we have promptly spoken with you on the phone and addressed your requests as quickly as possible. Most recently, we spoke with you and updated your mailing address which I believe should solve the mail issue! We appreciate you stopping by the local office to pick up your cards, and we certainly want to be sure the ID cards reach you in the mail in the future :) Please don’t hesitate to contact us directly if you need any further assistance and we hope to earn a 5 star review in the future!"
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Archie Whitfield

December 4, 2025

5  out of  5
rating by Archie Whitfield
"We are extremely pleased with Steve McIntosh insurance agency . The staff have been very helpful in taking care of our Auto and Home insurance policies .Someone in the friendly staff is always available to help."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Claire Walton

December 4, 2025

5  out of  5
rating by Claire Walton
"I had an outstanding experience with State Farm thanks to Kit, who went above and beyond to help me get fully squared away with my car insurance. She was patient, understanding, and made sure I ended up with the right coverage. The whole process felt seamless because of her. The entire team under Steve McIntosh shows genuine care and concern, and it really comes through in how they support their customers. Highly recommend!"
We responded:
"We’re honored by your positive feedback! Kit has been a great addition to our team this year :) We look forward to serving you in the future and truly appreciate the loyalty and kind words! "
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Deanna Kushnirenko

December 4, 2025

5  out of  5
rating by Deanna Kushnirenko
"Had an excellent experience with this office while getting a quote for my motorcycle insurance. Their rates were very competitive — even compared to carriers like Progressive, who claim to offer the lowest motorcycle premiums. The team was professional, friendly, and made the whole process easy. Highly recommend this office!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Joann Long

December 4, 2025

5  out of  5
rating by Joann Long
"I make a call and pay my insurance, it's so great they know who I am by name, we talk about every day things , they have a way of making me feel at home. Then we take of things , chat a little more, they email me my receipt. They always taken very good care of me and my family at any time ,I needed them . Very good agents there. Can't go wrong 👌."
We responded:
"Thank you Joann!! Our goal from day 1 was to treat all of our customers like friends and family :) We promise to continue to operate with kindness and integrity. Our office greatly appreciates your loyalty! "
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Charles Jackson

December 4, 2025

5  out of  5
rating by Charles Jackson
"John and his team are amazing. Helped me with life and auto insurance. Safe and secured."
We responded:
"Thanks for the 5 star review — this is great to hear! "
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Paula Harsey

December 4, 2025

5  out of  5
rating by Paula Harsey
"Steve at State Farm is amazing!!"
We responded:
"Thank you Paula!!! We think you are amazing as well!!!"
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Sabrina Haught

December 4, 2025

5  out of  5
rating by Sabrina Haught
"I love working with Steve and Ben from this State Farm office. I was so insure in the beginning of what was the correct insurance I need and they both lead me in the right direction. Steve also helped me with life insurance for both my son and I. I tell all my friends and family about Steve and his team and how he is "the go to guy" I am so thankful for the relationship that has become and everything they will do to help and put you and your family first!! Thank you so much for bring apart of my family and keeping us safe! I couldn't ask for anyone better!! Keep up the great work 💜🥰"
We responded:
"Sabrina! Thank you SO much for the wonderful review. It has been such a pleasure working with you. We appreciate you trusting us with your families life insurance needs :) We will always put your families needs first!"
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Rebecca Walter

December 4, 2025

5  out of  5
rating by Rebecca Walter
"State Farm reached out to let me know about a discount that I was available for which I was unaware of. While on the phone they were able to answer other topic questions that I had. They are always helpful at the Steve McIntosh office."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Karl Adam

December 1, 2025

5  out of  5
rating by Karl Adam
"Very good to me thanks"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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sahaur allan

November 24, 2025

5  out of  5
rating by sahaur allan
"I have been with them For many years and they have been professional every time I call, they greet me with my name they know who I am that shows and says a lot about a company. I really appreciate them being patient with me and explaining in detail on my coverages thank you. Hard to find a place where the employees care and feel with you if you’re going through a situation!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Makaila Damian

November 20, 2025

5  out of  5
rating by Makaila Damian
"Best agent I’ve ever had. Always reachable and helpful!!"
We responded:
"Thank you for your 5-star review! The kind words mean a lot to all of us :) My State Farm team and I are happy to be your good neighbor!"
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amber hensell

November 20, 2025

5  out of  5
rating by amber hensell
"Staff did amazing with helping me, very kind and patient reviewing the policy with me, answered all my questions and even helped with getting everything up to date and paid."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Gary Mccullough

November 18, 2025

5  out of  5
rating by Gary Mccullough
"I was there a few minutes after 9:00 this morning for an accident that happened last evening within an hour they were able to have my car towed to where it's going to be fixed had a rental car set up for me to pick up later this afternoon everything was taken care of within an hour I can't express how great of an insurance agent they are here at State farm and Steve McIntosh is my rep please if you need an insurance rep please call them I can't express how great they were in helping me get everything together because I was nothing but frazzled since I got hit last night"
We responded:
"Very excited to have you as a new customer, Gary! We appreciate the kind words and great review! - Steve "